Legal

Privacy policy

Last updated: October 20, 2026

Nivel, Inc. is a painting service in New York. This policy covers the two forms on this site — the customer price request and the painter application — and the email and text messages we send to the people who fill them in.

We collect what we need to put you in touch with work. Nothing here is sold, rented or traded.

What we collect

Most of it you type into one of the two forms on this site. To ask for a price you also sign in, with Google or with a code we text to your phone. If you use Google, Google gives us your name and email address. There is no password.

  • Your name.
  • Your phone number. Both forms ask for it: a painter so we can call you about work, a customer so we can call or text you about your quote and send you a sign-in code.
  • Your email address. Required when you ask for a price, optional on the painter application.
  • The parts of New York you can work in, or where your property is.
  • From customers only: the size of the unit and when you want the work done.
  • From painters only: years of painting, part-time or full-time, and whether you have a car.

Our host and our product analytics also record ordinary request data — the pages you visit, the browser, an approximate region. When you are signed in, our product analytics links that to your name, email address and phone number, so we can see what went wrong when you tell us something did not work. We use it only to run and improve this site. If an ad brought you here, we keep the code the ad platform put in the link, in a cookie that lasts 90 days, so we can tell which ad led to a request. When the ad was Google's, we also send that code back to Google, to tell it the ad led to a request. That code carries no name and no contact detail, and if your browser sends a Global Privacy Control signal we do not store it at all.

Why we collect it

To contact you. For a painter that means a call about work: the days, the site, the pay. For someone asking about a unit it means your quote, by call or text, and the days we can do it.

We do not build a profile of you for anybody else, and we do not use your details to advertise to you on other companies' platforms.

Text messages

We text customers who ask us for a painting quote: the quote, updates to it, documents you asked for, and answers to your questions. We do not send advertising.

You consent by checking the text message box on our quote form. The box is optional, and you can get a quote without it. We never text a number that reached us any other way: not from a list, a referral, or another company.

Message frequency varies. Expect a few messages while your quote is open, and none after. Message and data rates may apply. Reply STOP to end the texts, or HELP for help, or write to privacy@nivel.work.

We do not share your mobile number

We do not sell, rent or trade your mobile number, and we do not give it to lead generators or data brokers. We do not share it, or your consent to receive text messages, with third parties or affiliates for marketing or promotional purposes. No mobile information is shared with anyone for that purpose, at any time.

Sending you a message takes three companies, and none of them is marketing to you: Customer.io holds your details and composes the message, Twilio hands it to your mobile carrier, and your carrier delivers it to your phone. Each one may use your number to carry that message and for nothing else. That is delivering the message, not sharing your number.

Who else handles your details

These companies process data for us, under contract, and none of them may use it for their own purposes:

  • Customer.io — stores what you submit and sends our email and text messages.
  • Twilio — delivers the text messages to your mobile carrier.
  • Google Firebase — sends the sign-in code to your phone.
  • Vercel — hosts this site and serves the page you are reading.
  • PostHog — measures how this site is used, and links that to your account when you are signed in.

How long we keep it

We keep what you submit for as long as it is useful for putting you in touch with work, and at most three years after the last time we heard from you. Ask us to delete it sooner and we will — write to privacy@nivel.work. Records we are required to keep for tax or legal reasons are the exception, and we keep only those.

Your choices

You can do any of these at any time. You do not have to give a reason, and nothing else you have with Nivel changes because you did.

  • Stop the text messages: reply STOP to any message from us.
  • Stop the emails: use the unsubscribe link at the foot of any email we send.
  • See what we hold, correct it, or have it deleted: write to privacy@nivel.work. We answer within 30 days.

Under 18

This site is for adults who need a painter. We do not knowingly collect anything from anyone under 18. Write to privacy@nivel.work if you think we have, and we delete it.

Changes to this policy

When this policy changes we change the date at the top of this page. If a change affects the text messages — what we send, how often, or who handles them — we say so in a message before it takes effect.

Contact

Nivel, Inc., 130 W 3rd St Apt PHN, New York, NY 10012. Write to privacy@nivel.work about anything on this page. We answer in English and Spanish.

Nivel

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